Capacitive Monitor Troubleshooting Guide
Here are a few things that can go wrong, even with the good quality. Let’s look at some of the most common issues people will face with scale and how they can be fixed:
Q: Why the touch function of the monitor is not working?
A: Check if the USB cable on the back of the monitor has been connected to the PC. If the USB cable has been connected but still doesn't work, please switch to another cable. If the problem still not getting fixed please contact us at 1 604 568 6977 or email us at [email protected]
Q: Where can I find the driver/how to install the driver?
A: The capacitive monitors do not need to install any driver. If the touch function is not working please contact us at 1 604 568 6977 or email us at [email protected]
Q: There is a dead pixel/ line on the screen
A: Please send us an email ([email protected]) or you can call us at 1 604 568 6977 for help.
Q: I purchased a 15/17 capacitive monitor (*not pro version) and my operating system is XP, why the touch function is not working?
A: The 15/17 cap monitors need to downgrade the firmware to work under Win XP system. Contact us at 1 604 568 6977 or email us at [email protected] asking for help.